Terms and Conditions

Overview

These Terms and Conditions ("Terms") apply to your access to and use of the BurgundyBlend mobile application, web app at app.burgundyblend.com, website at burgundyblend.com, services, features, and related platform (collectively, the "Platform"). The Platform is operated by BurgundyBlend Inc. ("BurgundyBlend," "we," "us," or "our").

By creating an account, listing a business, booking a service, or otherwise using BurgundyBlend, you agree to these Terms. If you do not agree, you must not use the Platform.

Effective date: June 30, 2026 · Last updated: November 8, 2026
Contact: support@burgundyblend.com

1. Platform Overview

1.1 BurgundyBlend is a two-sided marketplace that connects customers with independent beauty, personal care, style, wellness, home décor, tailoring, photography, and related service providers in the regions where the Platform is made available. Customers may discover, request, and book services. Businesses may create profiles, list services, manage staff, receive bookings, and sell services through the Platform.

1.2 BurgundyBlend is currently intended for use in Canada and the United States where the Platform is available. Features, payment options, pricing, taxes, and business eligibility may vary by region.

1.3 Businesses listed on BurgundyBlend are independent service providers. BurgundyBlend does not provide beauty, personal care, or any other listed services directly and does not employ, supervise, or control businesses or their staff.

2. Eligibility and Age Requirements

2.1 Customers must be at least 18 years old, or the age of majority in their jurisdiction, to create an account and book services.

2.2 Business owners, representatives, and administrators must be at least 18 years old, or the age of majority in their jurisdiction, to register, manage, or operate a business profile on BurgundyBlend.

2.3 BurgundyBlend accounts are for adults. If a service is intended for a minor, it must be booked and supervised by a parent or legal guardian using that adult's own account and payment method, and that adult is responsible for the appointment. By booking for a minor, you confirm that you are their parent or legal guardian.

2.4 By creating an account, you confirm that you meet the applicable age requirement and that all information you provide is accurate, complete, and current.

2.5 BurgundyBlend may collect date of birth or age-verification information to confirm eligibility, protect minors, prevent misuse, and comply with safety, legal, and platform requirements.

3. User Accounts

3.1 You agree to provide accurate account information and to keep it updated.

3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3.3 You must notify us promptly if you believe your account has been accessed or used without authorization.

3.4 You may not create false, misleading, duplicate, or fraudulent accounts.

4. Business Registration and Verification

4.1 All businesses must be reviewed and approved by BurgundyBlend before their profile becomes visible to customers.

4.2 BurgundyBlend may approve, reject, suspend, remove, or restrict any business profile at its sole discretion.

4.3 Businesses must provide accurate, truthful, and current information during registration, verification, and ongoing use of the Platform.

4.4 Misrepresentation, false claims, misleading credentials, fake photos, fake locations, or inaccurate service descriptions may result in immediate suspension or removal.

4.5 Businesses are responsible for obtaining and maintaining any licenses, permits, registrations, insurance, certifications, and legal authorizations required for the services they provide.

4.6 Businesses may be required to complete payout setup, identity checks, or other verification steps before their services are visible to customers or available for booking.

4A. Team Access and Employee Storefronts

A business may invite staff and permit them to manage the features available to their role, including their professional profile, portfolio, services or availability. Public employee storefront details and bookable services may be visible outside the Platform and indexed by search engines. The business must have authority to publish staff details and images, keep permissions current, and remove access when a person leaves. Staff must use their own authorised access and may not access or export information beyond their role. A staff account does not transfer ownership of the business or change who is responsible for its services, employment arrangements or payouts.

5. Business Listings and Services

5.1 Businesses may list legitimate beauty, grooming, personal care, and related personal services approved by BurgundyBlend, including hair, nails, makeup, skincare, lashes, esthetics, barbering, styling, décor, tailoring and garment alterations, and related services.

5.2 Businesses are responsible for ensuring that service descriptions, prices, availability, photos, and other listing information are accurate and not misleading.

5.3 BurgundyBlend does not guarantee that any business will receive bookings, views, customers, revenue, or any specific marketplace placement.

5.4 Businesses on paid subscription tiers (Grow or Pro) may appear in a designated "Featured" section of the marketplace. Featured placement is not an endorsement by BurgundyBlend and is based on subscription tier. Position within the featured section is determined by rating and other quality signals and is not guaranteed. Search results and marketplace placement may also be affected by profile completeness, location, availability, service category, and other factors.

5.5 Some services may have additional age restrictions imposed by the business, applicable regulations, or professional standards. Customers are responsible for confirming eligibility for specific services directly with the business.

5A. Business Data Migration and Export

Where available, business owners may import supported client, staff, service and appointment records, review a preview, and export supported records. A location may hold up to 5,000 imported client contacts. Supported formats and other limits are shown in the import flow. An import does not create customer accounts, prove that a person consented to marketing, or give the business ownership of that person’s information.

Before uploading or exporting records, you must have lawful authority to do so, provide any required notices and obtain any required consent. Review accuracy, duplicates, staff permissions and appointment times before applying an import. Upload only information necessary to run your business; do not upload payment-card credentials, identity documents or unnecessary sensitive health information in notes. You remain responsible for complying with the source provider’s terms and for securing files you download. Do not use imported contacts for unsolicited marketing without the required lawful basis.

6. Bookings and Deposit Policy

6.1 A customer may book a service through BurgundyBlend based on the business's listed availability and service information.

6.2 Where a business sets a deposit of 0%, no payment is taken at booking. Otherwise the customer pays the percentage displayed before confirmation through Stripe. Businesses may offer 10%, 20%, 50% or full upfront payment of the listed service price. A full upfront payment leaves no service balance to collect at the appointment. A platform booking fee, where applicable, is absorbed by the business and is not added to the customer’s total.

6.3 The remaining service balance and any applicable taxes are paid directly by the customer to the business at the appointment, by the payment method agreed between the customer and the business.

6.4 BurgundyBlend does not collect, calculate, remit, refund, or resolve disputes related to the remaining appointment balance or taxes charged directly by the business.

6.5 Each business sets its own cancellation policy within limits offered by the Platform: a notice window (currently 24 or 48 hours) and whether deposits are refundable. The policy that applies to a booking is shown to the customer before the booking is confirmed and is fixed for that booking.

6.6 If the business's deposit is refundable and the customer cancels at or before the business's notice window before the appointment, the deposit is refunded less the card processing cost actually incurred on that deposit, as described in 7.6.

6.7 If the customer cancels within the business's notice window, does not attend, or the business's policy states that deposits are non-refundable, the deposit is non-refundable to the customer.

6.8 If the business cancels the appointment, the customer's deposit is refunded in full with no processing charge, regardless of the business's deposit-refundability setting.

6.9 The cancellation terms in this section and the policy shown at booking govern refunds, subject to any mandatory consumer rights. This includes payments of the full service price taken at booking. Service quality concerns are addressed under the “Service Quality and Complaints” section below; nothing in these Terms removes a remedy required by applicable law.

6.10 A customer may reschedule a booking through the Platform up to the business's notice window (currently 24 or 48 hours) before the scheduled appointment time. Within that window, rescheduling is not available through the Platform, and the customer should contact the business directly to request any change. Rescheduling moves the existing deposit to the new appointment; it is not a cancellation and does not by itself trigger a refund.

6.11 How deposits are held and released. Depending on the payment configuration in effect for a booking, BurgundyBlend may either (a) hold the deposit and release it to the business after the appointment is marked completed, or (b) route the deposit to the business's connected payment account at the time of booking. Where BurgundyBlend holds the deposit, it is released to the business when the business marks the appointment completed in the app, or automatically a reasonable period after the scheduled appointment time if the business has not marked it completed. Release is subject to the cancellation and refund terms in this section.

6.12 Any deposit held by BurgundyBlend before release is held solely as a booking deposit and administrative convenience. It is not held in trust or escrow for the benefit of any user, does not create a fiduciary or trustee relationship, is not segregated from other funds except as required by our payment processor or applicable law, and does not earn interest for any user. No user is entitled to interest, investment returns, or any benefit arising from funds while they are held.

6.13 BurgundyBlend may delay, withhold, or reverse the release of a deposit where reasonably necessary to investigate suspected fraud, a chargeback or payment dispute, a safety report, a violation of these Terms, or a requirement imposed by our payment processor, financial institution, or applicable law.

6.14 Refund timing is determined by the customer's card issuer and payment networks. Once a refund is issued, funds typically appear on the original payment method within several business days. BurgundyBlend does not control and is not responsible for that timing.

6.15 BurgundyBlend may change the manner in which deposits are collected, held, released, or paid out. Material changes affecting businesses will be communicated through the app, by email, or by other reasonable means, and the policy shown to a customer at the time of booking governs that booking.

6.16 A customer who repeatedly does not attend booked appointments may be required to pay a higher deposit for future bookings where that option is made available. This does not change the cancellation policy or deposit terms already shown for an existing booking. A business may report that a customer did not attend a booked appointment, for up to 14 days after the appointment time. Records of missed appointments and forfeited deposits are held at the account level and apply across BurgundyBlend, not only at the business where they occurred. A customer who believes a report is mistaken may contact BurgundyBlend support.

6A. Service Requests and Quotes

A service request is a post describing work you want done, the dates you are free, and optionally a budget. Posting one is free and places you under no obligation. A quote is a professional's reply: one price for that job, at a time inside the window you gave, attached to a clip of their work.

Each professional sees only their own quote. No professional can see another's. A request accepts up to eight quotes and stops accepting new ones after fourteen days, or when the dates you asked for have passed, whichever comes first.

A quote is an offer to perform the work at that price. Accepting a quote creates a booking at that price, with the same deposit, cancellation policy, reminders and balance terms as any other booking under section 6. BurgundyBlend is not a party to that agreement; it is between you and the business, as with every booking on the Platform.

Over-budget quotes are permitted and are shown to you as over budget. You are free to accept none of the quotes you receive. Unaccepted quotes close when you book one or when the request expires, and nothing is charged for them.

A request must not contain contact details, a street address, or content prohibited under section 10. Photographs and video you attach are shown to professionals who can see your request, and section 18 applies to them. We may remove a request or a quote that breaches these Terms.

6B. Appointment Messaging

Once a booking is confirmed, the customer and the business can exchange messages about that appointment inside the Platform. Messaging opens when the booking is confirmed, closes if the appointment is cancelled, and closes forty-eight hours after the appointment. There is no general inbox and you cannot message a business you have not booked.

Messages are for arranging the appointment. They must not be used to send prohibited content under section 10, to evade applicable Platform fees or solicit unauthorised payments, to advertise, or to harass. We may read messages where we need to investigate a report, a support request, abuse, or a legal obligation, as described in the Privacy Policy. We may suspend messaging on an account that breaches this section.

7. Platform Fees

7.1 BurgundyBlend charges businesses a flat fee for bookings attributed to The Chair and for bookings made by accepting a quote through The Ask. Ordinary marketplace browsing and search, and bookings brought through a business’s own share link, carry no booking fee unless Chair attribution applies as described below. Current amounts and currency are shown in the app and on our pricing page. Applicable fees are deducted from the payment processed online before payout to the business.

7.2 Booking fees are fixed amounts, not a percentage of the service price. Where The Chair introduced a customer to a business, Chair attribution also applies to that customer’s subsequent bookings with that business. An accepted Ask quote uses The Ask fee rather than adding both fees together. The amount that applies is determined by the Platform’s booking records, not by a source claimed by either party.

7.3 The booking fee is absorbed by the business. It is not added to the customer's total: the customer pays the business's listed service price, and no separate platform charge is applied to the customer.

7.4 Because the booking fee is taken from the deposit, businesses receive their listed service price less the booking fee and less the payment processing costs described in 7.8. The remaining balance is collected by the business directly from the customer at the appointment and nothing is deducted from it.

7.5 To ensure a deposit is always sufficient to cover any booking fee and the payment processing costs described in 7.8, services are subject to a minimum price which varies with the deposit percentage the business has chosen and is shown when creating or editing a service. Where a business takes no deposit, no minimum price applies.

7.6 No booking fee is charged on a cancelled booking. Payment processing costs on a refunded booking are not returned by the payment processor, and are allocated according to who cancelled. Where the customer cancels, the payment processing cost actually incurred on that deposit is retained from the refund. It is the amount charged by the payment processor, never a rounded or marked-up figure, never more than the deposit itself, and is disclosed before the booking is confirmed and again at the point of cancelling. The business is not charged for a cancellation it did not make. Where the business cancels, the customer is refunded in full with no charge and the business bears the entire processing cost. Amounts borne by a business are deducted from that business's next deposit release, are never charged to a payment method, and can never reduce a payout below zero.

7.7 BurgundyBlend may update booking fees with notice to affected businesses. Continued use of the Platform after the effective date of a fee change means the business accepts the updated fee. The fee applicable to a booking is the fee in effect when that booking was made.

7.8 Payments taken online through the Platform incur payment processing costs charged by Stripe. These costs relate to the money collected on the business's behalf and are deducted from the deposit at the time it is paid out, in addition to the booking fee. The amount deducted is the actual cost charged by Stripe for that transaction, not an estimate or a margin applied by BurgundyBlend, and it is shown to the business in the app. No payment processing cost is charged on the balance the business collects directly from the customer.

7.9 A repeat booking does not by itself remove Chair attribution. Other than the Chair and accepted-Ask-quote cases described above, the booking fee is zero. This section concerns platform booking fees only; subscription charges and Stripe processing costs are separate.

8. Business Subscription Tiers

8.1 Businesses subscribe to Starter, Grow, or Pro. There is no general free tier. An active paid, eligible trial or promotional entitlement is normally required for public booking; separately authorised platform-seeded listings may be exempt. You may prepare a draft before subscribing. A subscription does not approve your business or guarantee public visibility: review, availability and applicable payout requirements still apply.

8.2 Each tier may unlock different features including the number of services listed, number of staff members, photo uploads, marketplace placement, and other features.

8.3 Business subscriptions purchased in the iOS app are billed through Apple’s App Store. Where subscriptions are offered through Google Play, Google handles that purchase. The store through which you subscribe manages renewals, cancellation and refund requests under its terms. Review the price, currency, renewal period, trial eligibility and renewal charge displayed by that store before subscribing.

8.4 BurgundyBlend does not directly process app-store subscription charges and generally cannot refund them. Manage refunds through the store that billed you. Mandatory consumer rights continue to apply.

8.5 Cancel through the provider that billed you: the app store for store purchases, or Manage billing in the web subscription workspace for Stripe web purchases. Cancellation normally stops the next renewal and access continues until the end of the current period shown by that provider, subject to mandatory rights. Deleting the app or BurgundyBlend account is not a cancellation request and does not itself stop subscription billing. Contact support if you cannot access billing management.

8.6 BurgundyBlend may change subscription pricing with at least 30 days' notice where required or appropriate.

8.7 Downgrading to a lower tier may restrict access to features used under the higher tier.

8.8 Higher subscription tiers may improve access to features and marketplace visibility, but no tier guarantees bookings, revenue, specific search ranking, customer engagement, or business success.

8.9 Eligible new businesses may receive a 14-day Starter trial; Grow and Pro have no default trial. Store-trial eligibility is determined by the relevant store. Web Starter eligibility is checked against the owner's subscription and trial history. Unless cancelled before the trial ends, the subscription automatically renews at the regular monthly price and applicable tax disclosed at checkout. Review the provider's trial end and cancellation terms before subscribing.

8.10 Where a business has no active subscription, because a trial or paid subscription has ended, expired, or been cancelled, refunded or revoked, the business is removed from public listings and is no longer publicly bookable. Bookings already accepted continue to be honoured, the business keeps access to its calendar and to payouts for those bookings, and subscribing again restores the public listing. A business is delisted in these circumstances, not deleted.

8.11 Web subscriptions. Subscriptions purchased through the web app use Stripe Billing on BurgundyBlend's account, separately from a business's Stripe Connect payouts. They renew automatically each month until cancelled. Checkout confirms the plan, currency, recurring price, applicable tax and renewal terms before you subscribe. Canadian and US plans have separately configured CAD and USD prices; they are not a promise of currency conversion at a fixed exchange rate. Applicable subscription taxes are added where required and shown before confirmation. This is separate from taxes on appointment services described in section 9.11.

8.12 Promotion codes. A promotion applies only to its eligible plan, market and redemption conditions shown with the offer and at checkout. A three-free-month Grow offer, where available, discounts Grow for three months and then automatically renews at the regular monthly price disclosed at checkout, plus applicable tax, unless cancelled. A payment method is required. It does not make Grow permanently free or create a default Grow trial. Cancelling during an offer normally ends access at the current monthly period boundary; changing plans may remove a plan-specific discount. Apple, Google and Stripe codes are redeemed through their respective billing providers.

8.13 Billing management and refunds. Web subscribers can use Manage billing to view invoices, update payment information and cancel; available plan changes and any resulting charges are confirmed there before acceptance. Contact support about an incorrect web charge or a web subscription refund request. Statutory remedies remain available. An existing Apple or Google subscription is not automatically cancelled or transferred when you use the web app; manage the original subscription with its provider before starting a different one.

9. Payments, Stripe, and Payouts

9.1 Payment processing for booking deposits is handled by Stripe. By using the Platform, customers and businesses agree to comply with Stripe's applicable terms, policies, and requirements.

9.2 BurgundyBlend does not store full credit card or debit card numbers or CVV codes. Payment card information is handled by Stripe. BurgundyBlend may store limited payment metadata, such as Stripe customer identifiers, Stripe payment method identifiers, card brand, last four digits, and expiry month/year, to support saved cards, bookings, refunds, disputes, and payment management.

9.3 Business payouts are managed through Stripe Connect. Businesses must complete Stripe's onboarding process to receive payouts and may be required to maintain a ready payout status before their services are publicly bookable.

9.4 Payouts may be delayed, paused, or restricted by Stripe, financial institutions, legal requirements, or fraud prevention reviews. BurgundyBlend is not responsible for Stripe's independent decisions, holds, or payout timing.

9.5 Businesses must determine and meet their applicable tax obligations for their services and earnings, including any obligations on amounts collected outside the Platform. BurgundyBlend must meet any collection, reporting, withholding or remittance obligations imposed on it by applicable law. These Terms do not transfer or exclude a statutory obligation. A business's registration declaration, sales through the Platform, or payment percentage does not by itself establish exemption or identify who must remit tax.

9.6 The timing of a payout depends on when the deposit is released (see section 6.11) and on the payout schedule applied by Stripe to the business's connected account. New connected accounts are commonly subject to an initial holding period set by Stripe before the first payout. BurgundyBlend does not control payout schedules, holding periods, identity-verification outcomes, or account reviews carried out by Stripe or by financial institutions.

9.7 Businesses taking payments online must complete the required Stripe payout setup and verification. A business accepting 0% online payment may use ordinary direct bookings without payout setup; The Chair and The Ask require the applicable online-payment minimum and ready payouts. Business review remains separate. Returning from Stripe setup does not prove that verification or payouts are ready, and no completion time is guaranteed.

9.8 If a refund, chargeback, payment dispute, or reversal results in a negative balance on a business's connected account, the business remains responsible for that amount. It may be recovered from that business's future earnings or by other lawful means. Where BurgundyBlend has advanced or absorbed such an amount, the business agrees to reimburse it on request.

9.9 Businesses are responsible for keeping their payout and banking details accurate and current. BurgundyBlend is not liable for funds delayed, misdirected, or lost as a result of incorrect, outdated, or fraudulent payout information supplied by a business.

9.10 Seller identity and payment presentation. The listed business supplies the appointment service. Payment processing, settlement presentation and legal or tax responsibilities depend on the actual arrangement and applicable law. A Stripe capability, statement descriptor or use of on_behalf_of does not by itself determine the merchant of record or tax liability. BurgundyBlend and businesses remain responsible for obligations that applicable law places on each of them. Nothing here represents a tax ruling or government approval.

9.11 Current tax calculation. BurgundyBlend does not currently calculate service sales taxes automatically. A zero tax calculation is not a statement that a service or business is exempt. Paying 100% of the listed service price does not establish whether applicable taxes are included. Businesses must keep their public prices and tax information accurate and clearly disclose whether applicable service taxes are included or additional before a customer pays. Contact the business before paying if this is unclear. Applicable consumer rights and disclosure requirements continue to apply; these Terms do not authorise an undisclosed additional charge.

9.12 Finance declarations and statements. Businesses must provide accurate legal-seller and registration information when using finance declaration features and update it when circumstances change. A declaration is not independent verification, activation of tax collection or a tax-registration service. Recorded service values, payments, processing fees, refunds and transfers can have different dates and meanings. Employee service totals are not wages, taxable income or proof of payroll payments. Downloaded summaries are bookkeeping aids, not certified accounts or official tax returns; reconcile them with processor, bank and other business records.

9.13 Tax reporting. Where legally required, BurgundyBlend or its payment providers may collect and verify seller information, report payment or activity information to tax authorities, and provide required statements. Availability of a Stripe dashboard or tax-document feature does not mean a form has been generated, filed or delivered for a particular business. We may request further information through an appropriate secure process where required. Do not submit a SIN, SSN, income-tax identity document or bank credentials in a public profile, service request, ordinary finance declaration field or support message.

9A. Optional Tips, Intake and Reminders

Where enabled and supported by the business, a customer may make a separate optional card tip after a completed appointment. No tip is preselected or required to receive a service or leave a review. Card tips are processed in the salon's Stripe account; the salon bears Stripe processing costs and BurgundyBlend takes no platform tip fee. Tips are paid to the salon, not automatically to an individual employee. A recorded offline tip is separate from an online card payment.

A business may offer a pre-appointment intake form. It is responsible for the questions it asks, its authority to collect answers and how it uses them. Provide only information needed for the service; do not enter payment credentials or identity documents. Forms and reminders do not replace professional advice or emergency care. SMS reminders, where enabled, require a separately verified number and opt-in. You can disable them in preferences or reply STOP; necessary notices may still be delivered by other available channels.

9B. Maps and Address Suggestions

Google Maps Platform features may provide maps, address suggestions and address lookup. Use of those features is also subject to Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Check the selected business address and map position before saving; a suggestion does not verify your right to operate at that address.

10. Prohibited Services and Conduct

10.1 BurgundyBlend strictly prohibits use of the Platform for any illicit, illegal, unsafe, deceptive, exploitative, or restricted activity.

10.2 Businesses must not offer services, products, or activities prohibited or restricted by Stripe's Terms of Service or Stripe's Prohibited and Restricted Businesses list.

10.3 The Platform may not be used for adult content, escort services, sexual services, illegal substances, fraudulent activity, money laundering, harassment, exploitation, or any other prohibited or unlawful activity.

10.4 Users must not harass, threaten, abuse, discriminate against, stalk, exploit, defraud, impersonate, spam, or misuse the Platform or other users.

10.5 Violations may result in immediate suspension, removal, account termination, and reporting to payment processors, law enforcement, or other relevant authorities.

11. Customer and Business Responsibilities

Customers are responsible for reviewing service details before booking, attending appointments, and resolving service quality concerns directly with the business.

Businesses are solely responsible for providing the services they list, ensuring services are safe, lawful, and professional, complying with applicable health and safety requirements, and the conduct of their staff.

11A. No Agency, Employment, or Partnership

11A.1 Businesses and their staff are independent third parties. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between BurgundyBlend and any business, staff member, or customer.

11A.2 BurgundyBlend is not a party to the service agreement between a customer and a business. The contract for the service itself is formed directly between them. BurgundyBlend provides the marketplace, booking tools, and deposit handling only.

11A.3 Businesses set their own prices, services, availability, working conditions, cancellation policy (within the limits offered by the Platform), and methods of performing their services. Businesses have no authority to bind BurgundyBlend or to represent themselves as its agent, employee, or partner.

11B. Disclaimer of Warranties

11B.1 The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, BurgundyBlend disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, and any warranties arising from course of dealing or usage of trade.

11B.2 BurgundyBlend does not warrant that the Platform will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that any content or listing is accurate, complete, or current, or that the Platform will meet your requirements.

11B.3 BurgundyBlend makes no representation or warranty regarding the identity, qualifications, licensing, insurance, skill, conduct, safety, legality, or suitability of any business, staff member, or customer, or regarding the quality, safety, or outcome of any service booked through the Platform. Ratings, reviews, and listing information are supplied by users and are not verified or endorsed by BurgundyBlend.

11B.4 Some jurisdictions do not allow the exclusion of certain warranties or conditions. Where such law applies, the above exclusions apply only to the extent permitted, and nothing in these Terms removes rights or guarantees that cannot lawfully be excluded, including under applicable consumer protection legislation.

12. Limitation of Liability

To the fullest extent permitted by law, BurgundyBlend is not responsible or liable for the acts, omissions, services, quality, safety, or disputes involving customers, businesses, staff, or third parties.

To the fullest extent permitted by law, BurgundyBlend will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, bookings, goodwill, data, or anticipated savings, whether based in contract, tort (including negligence), strict liability, or any other theory, even if BurgundyBlend has been advised of the possibility of such damages.

Without limiting the foregoing, BurgundyBlend is not liable for: personal injury, property damage, or loss occurring during or in connection with an in-person appointment; the acts or omissions of any business, staff member, or customer; a business's failure to attend, perform, or honor a booking; any allergic reaction, adverse result, or dissatisfaction arising from a service; delays, holds, reversals, or errors caused by Stripe, card issuers, banks, or payment networks; or interruptions caused by third-party infrastructure, hosting, or network providers.

BurgundyBlend's total aggregate liability for all claims arising from or relating to the Platform will not exceed the greater of: (a) the platform fees paid to BurgundyBlend in connection with the transaction giving rise to the claim; or (b) CAD $100.

These limitations apply to the fullest extent permitted by law and survive termination of these Terms. Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, or death or personal injury caused by negligence where such liability cannot lawfully be limited, and nothing limits rights that cannot be limited under applicable consumer protection or privacy laws.

You acknowledge that the fees charged by BurgundyBlend reflect this allocation of risk, and that these limitations are an essential basis of the agreement between you and BurgundyBlend.

13. Account Suspension and Termination

BurgundyBlend may suspend, restrict, or terminate any account if we believe the user has violated these Terms, created risk, provided false information, or acted unlawfully.

Users may delete their accounts at any time through the app. Upon deletion, personal data will be deleted or de-identified where possible, subject to legal, security, tax, payment, refund, chargeback, fraud prevention, dispute resolution, and record-retention obligations.

If a business account is suspended or removed after a booking deposit has been collected, BurgundyBlend will make reasonable efforts to notify affected customers and assist with deposit refund processing where possible.

14. Service Quality and Complaints

14.1 BurgundyBlend is a marketplace that connects customers with independent beauty and personal care professionals. BurgundyBlend does not perform services and is not the provider of any service booked through the Platform.

14.2 Concerns about the quality, results, or outcome of a service are between the customer and the business that performed the service, and should first be raised directly with that business. BurgundyBlend may, at its discretion, help facilitate communication but is not responsible for resolving service quality disputes and does not issue refunds for dissatisfaction with services rendered.

14.3 Customers and businesses may report a problem, bug, booking issue, or safety concern through in-app reporting tools or by contacting support@burgundyblend.com. Reports involving safety, harm, harassment, unsanitary conditions, fraud, payment issues, or other serious misconduct will be reviewed by BurgundyBlend.

14.4 Where appropriate, BurgundyBlend may, at its sole discretion, mediate disputes, issue warnings, restrict features, or suspend or remove businesses that violate these Terms or our standards. A pattern of complaints or low ratings may result in review and removal of a business.

14.5 Nothing in this section obligates BurgundyBlend to refund any amount, except as expressly stated in the Bookings and Deposit Policy.

15. Dispute Resolution and Governing Law

Before starting a legal claim, you agree to contact us at support@burgundyblend.com and attempt to resolve the dispute informally in good faith.

If a dispute cannot be resolved informally, the parties agree to consider mediation before litigation.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Disputes will be brought in the courts located in Alberta, Canada, subject to applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms from time to time. Where appropriate, we will provide notice of material changes through the app, by email, or by other reasonable means.

Continued use of the Platform after updated Terms become effective means you accept the updated Terms.

17. Acknowledgements

Some category and interface icons used in the Platform are provided by SVG Repo (svgrepo.com) under open licenses, including Creative Commons Zero (CC0) and the MIT License. Icon copyrights remain with their respective authors.

18. User Content and Intellectual Property

18.1 "User Content" means any content you upload, submit, or display on the Platform, including business and profile photos, service images, descriptions, logos, reviews, posts, and other materials.

18.2 You retain ownership of your User Content. By submitting User Content, you grant BurgundyBlend a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute that content solely for the purpose of operating, promoting, and providing the Platform.

The licence above does not permit us to publish private client imports, appointment messages or non-public request content in advertising. Using an identifiable person’s image or testimonial in separate marketing requires the permissions applicable to that use.

18.3 You represent and warrant that you own, or have all necessary rights, licenses, and permissions to use and to authorize us to use, any User Content you submit, and that your User Content does not infringe or violate the intellectual-property rights, privacy rights, publicity rights, or any other rights of any third party.

18.4 You must not upload any photo, image, logo, or other content that you do not own or have permission to use. Uploading copyrighted images, stock photos, or other people's work without a valid license is prohibited and may result in removal of the content and suspension of your account.

18.6 Video clips. User Content includes video. When you post a clip you confirm that you filmed it or hold the rights to it, that everyone identifiable in it has agreed to appear, and that you have permission to show any work performed on another person. Clips are public: they can be seen by anyone, shared outside the Platform, and indexed by search engines.

18.7 Content standards. You must not post content that is unlawful, sexually explicit, violent, hateful, harassing, deceptive, or that promotes self-harm or illegal activity. You must not post another business's work as your own, or content showing a minor in a way that would be inappropriate.

18.8 Reporting and removal. Anyone can report a clip from within the app, or by emailing support@burgundyblend.com. We review reports and may remove content or suspend accounts. We may remove content where we believe these standards have been breached, and we will tell the poster when we do. If you believe your content was removed in error, reply to that notice and we will look again.

18.9 No obligation to monitor. We do not review every clip before it is published. Removing some content does not oblige us to remove all content, and does not make us the author of anything posted by a user.

18.10 The Chair. The Chair is BurgundyBlend's short-form video feed. Clips a business uploads to The Chair remain that business's User Content. The license in section 18.2 allows BurgundyBlend to host, process, display, rank, distribute and promote those clips through the Platform. Clips may be publicly visible to Platform users and may be shared through Platform features. A business may report a concern through the in-app reporting tools or at support@burgundyblend.com. BurgundyBlend may remove a clip, restrict its visibility, or suspend an account where we believe these Terms or applicable law have been breached.

18.11 Filtering, reports and blocks. Users can report clips in The Chair through the app or contact support@burgundyblend.com. Users can also block a business from The Chair, which removes that business from their feed without waiting for a report review. Blocking does not itself remove content from the Platform or prevent a user from reporting it. We review reports and may take action as described in section 18.8.

18.12 BurgundyBlend respects intellectual-property rights and will respond to valid notices of alleged infringement. If you believe content on the Platform infringes your rights, contact us at support@burgundyblend.com with a description of the work, the location of the content, and your contact information. We may remove allegedly infringing content and, where appropriate, disable repeat infringers' accounts.

18A. Users in the United Kingdom

18A.1 These Terms do not affect your statutory rights as a consumer in the United Kingdom. Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

18A.2 Cancellation. Any cancellation or cooling-off rights required by applicable consumer law continue to apply. Exceptions for services booked for a specific date depend on the type of service and the circumstances; a dated appointment does not by itself waive statutory rights. The business’s policy shown at booking applies to the extent consistent with those rights.

18A.3 The business provides the service. BurgundyBlend operates the booking platform. The appointment itself is a contract between you and the business, and your rights in respect of the service performed, including under the Consumer Rights Act 2015, are against that business. Section 14 explains how to raise a complaint with us if something goes wrong.

18A.4 Governing law. Section 15 sets Alberta law as the governing law. If you are a consumer resident in the United Kingdom, that does not deprive you of the protection of the mandatory consumer-protection rules of your country of residence, and you may bring proceedings in the courts of your place of residence.

18A.5 Currency and taxes. Prices are shown in the applicable booking currency. Any applicable tax must be handled by the party legally responsible for it, as described in section 9. The Platform does not currently calculate service taxes automatically, and these Terms do not override mandatory tax or consumer law.

19. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless BurgundyBlend Inc., its directors, officers, employees, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Platform; (c) your violation of these Terms; (d) your violation of any applicable law; or (e) your infringement or violation of any intellectual-property or other right of any third party.

This obligation survives the termination of your account and these Terms.

20. Safety and In-Person Services

20.1 Services booked through BurgundyBlend are provided in person by independent businesses and their staff, at locations they choose and control, which may include a business's or a customer's private residence. BurgundyBlend does not own, operate, inspect, supervise, or control any service location and is not present when services are provided.

20.2 Businesses are solely responsible for their own safety, the safety of their premises and staff, their working conditions, and their decision whether and where to provide in-person services. Customers are solely responsible for their own conduct and safety during appointments. Each user is responsible for exercising their own judgment and taking their own precautions when meeting or hosting another person.

20.3 BurgundyBlend does not conduct background checks or criminal-record checks on customers or businesses, and does not guarantee the identity, character, conduct, safety, or suitability of any user. Users interact with one another at their own risk.

20.4 Users must not harass, threaten, abuse, harm, or behave unlawfully toward any other user. If you experience or witness abusive, threatening, unsafe, or unlawful behavior, you should contact local emergency services or law enforcement where appropriate, and report it to BurgundyBlend at support@burgundyblend.com or through the in-app reporting tools.

20.5 BurgundyBlend may investigate reports and, at its sole discretion, warn, restrict, suspend, or permanently remove any user who is reported for or found to have engaged in abusive, threatening, unsafe, fraudulent, or unlawful conduct. However, BurgundyBlend is not responsible for the acts or omissions of any user and does not assume any duty to protect one user from another.

21. Assumption of Risk

21.1 You understand that beauty, grooming, personal care, and wellness services carry inherent risks, including allergic or adverse reactions to products, skin or scalp sensitivity, irritation, injury, unsatisfactory aesthetic results, and risks associated with meeting another person in a private location.

21.2 You are responsible for disclosing to the business any allergies, sensitivities, medical conditions, medications, or prior reactions relevant to a service, and for requesting a patch test or consultation where appropriate. Businesses are responsible for asking appropriate intake questions and for declining a service they are not qualified or comfortable to perform.

21.3 To the fullest extent permitted by law, you voluntarily assume these risks and agree that BurgundyBlend, which does not perform services and is not present at appointments, is not responsible for them.

22. Force Majeure

BurgundyBlend is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, fire, flood, extreme weather, epidemic or pandemic, public health measures, war, terrorism, civil unrest, strikes or labor disputes, government action or regulation, power or internet failures, and outages, failures, suspensions, or changes affecting third-party providers such as Stripe, Apple, Google, Firebase, or hosting and network providers.

23. General Provisions

23.1 Entire agreement. These Terms, together with the Privacy Policy and any policies or disclosures presented in the app or on the website, form the entire agreement between you and BurgundyBlend regarding the Platform, and supersede any prior or contemporaneous understandings.

23.2 Severability. If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

23.3 No waiver. A failure or delay by BurgundyBlend in enforcing any provision is not a waiver of that provision or of any other right. A waiver is effective only if given in writing.

23.4 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. BurgundyBlend may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, financing, or sale of assets.

23.5 Survival. Provisions that by their nature should survive termination will survive, including those relating to deposits and refunds already processed, platform fees owed, user content licenses, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

23.6 Notices. We may provide notices to you through the app, by email to the address on your account, or by posting on the website. You are responsible for keeping your contact details current. Notices to BurgundyBlend must be sent to support@burgundyblend.com.

23.7 Electronic communications and records. You consent to receive communications, agreements, disclosures, and notices from us electronically, and agree that electronic records and acceptances (including tapping to accept, or continuing to use the Platform) satisfy any requirement that such communications be in writing.

23.8 Availability and changes to the Platform. BurgundyBlend may add, modify, suspend, limit, or discontinue any part of the Platform, including features, categories, tiers, or regional availability, at any time. Where a change materially affects paid subscribers, we will provide reasonable notice.

23.9 Accounts and roles. A single account may hold both customer and business roles where the Platform permits it. You remain responsible for all activity under your account in every role, and for keeping your credentials secure.

23.10 Language. Where these Terms are made available in more than one language and no translation is stated to govern, the English version governs to the extent permitted by applicable law. Les parties confirment leur volonté que ce document soit rédigé en anglais, sauf lorsque la loi applicable l'interdit.

23.11 Feedback. If you send us suggestions, ideas, or feedback about the Platform, you grant BurgundyBlend a perpetual, irrevocable, worldwide, royalty-free right to use and implement it without obligation, attribution, or compensation to you.

23.12 Android and Google Play. Where BurgundyBlend is made available through Google Play or an Android application, these Terms apply to that use as well. Google is not responsible for the Platform or its content. Your use of Google Play and any Google-provided services is also subject to Google's applicable terms and policies.

23.13 Share links and QR codes. A business may share its BurgundyBlend storefront link, including by displaying a QR code that opens that link, in its own marketing. The business is responsible for where and how it promotes its link and must not use it in a misleading, unlawful, or unsolicited manner. A share link opens the business's public BurgundyBlend storefront and does not give the business access to a customer's account or payment information.

23A. Marketing and Outreach

Accepting these Terms, creating an account or importing a contact list does not by itself give consent to receive promotional messages. Commercial email, text and direct-message outreach must comply with applicable consent, identification and unsubscribe requirements. You may ask BurgundyBlend to stop promotional contact at support@burgundyblend.com; necessary booking, payment, security and legal notices may still be sent. Businesses using the Platform remain responsible for the legality of their own campaigns and contact lists.

Contact

For questions about these Terms, contact us at:
BurgundyBlend Inc.
Email: support@burgundyblend.com · @burgundyblend on Instagram