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A deposit reserves your appointment and counts towards the total shown at checkout. The business chooses whether to take no deposit, a partial deposit or full payment. Any remaining balance is paid directly to the business. Review the service total, deposit and cancellation terms before confirming.

Each business sets its own policy within our limits, a notice window (24 or 48 hours) and whether the deposit is refundable, and you always see the exact policy before you confirm a booking. In general: if the business cancels, your deposit is refunded in full with no charge. If you cancel with at least the required notice and the deposit is refundable, it is refunded automatically to your original payment method, less the actual card processing cost on your online payment, capped at the amount paid. The exact cost is not known before the card payment settles and is not a fixed cancellation fee. If you cancel late, no-show, or the business has set a non-refundable deposit, the deposit is kept to protect the professional's time. The same rules apply to the entire amount collected online, including a 100% upfront payment. Payments made directly to the business must be handled with that business. Eligible refunds are returned to the original payment method. Processing and bank arrival times vary. Check your booking status and contact support if a refund has failed or has not arrived.

Yes. Eligible confirmed appointments have a private booking conversation for practical details such as arrival instructions or preparation. Open the booking to see whether messaging is available. The thread is tied to that appointment, with access and closing rules enforced by BurgundyBlend; it is not an unrestricted social inbox. You can message from your booking in the web app or supported iOS and Android versions.

Yes. Post a request saying what you want, roughly what you want to spend and when you are free, and professionals near you who do that kind of work can send you a price. Each one sends a single quote and none of them can see what the others offered, so you get their real number rather than whoever was willing to go lowest in public. You see their work, their price and the exact time they are offering. Choose one and complete the booking flow, including any required deposit, to confirm the appointment at that price. Nothing happens to the quotes you did not take. Your request shows your first name and your general area, never your exact address or your contact details. Open The Ask in BurgundyBlend, signed in with your account.