Frequently asked questions

BurgundyBlend is a marketplace for beauty, style and wellness. Customers discover professionals through profiles, services and short videos in The Chair, request private quotes through The Ask, and book appointments. Professionals can showcase their work and manage their business in the same platform.

No. Explore, book, sign up and complete business onboarding in your browser at app.burgundyblend.com. The native apps are optional companions. Sign in with the same BurgundyBlend account to use your existing profile; billing stays with the provider used for the subscription.

A deposit reserves your appointment and counts towards the total shown at checkout. The business chooses whether to take no deposit, a partial deposit or full payment. Any remaining balance is paid directly to the business. Review the service total, deposit and cancellation terms before confirming.

Choose no deposit, 10%, 20%, 50% or 100%, subject to the minimum amount required for online payment. A 100% deposit means the full service amount is collected at booking. Online funds are held until the booking qualifies for release; card processing and any applicable introduction fee are deducted. Complete Stripe setup in your web dashboard if you take deposits. A zero-deposit booking does not require Stripe setup.

Starter is $9.99 CAD, Grow is $19.99 CAD and Pro is $34.99 CAD per month, plus applicable tax. Eligible new businesses can try Starter free for 14 days. Direct bookings you bring through your own link have no BurgundyBlend introduction fee. Chair-introduced bookings currently carry a flat $3.00 introductory fee; accepted Ask quotes carry $4.00. Card processing applies to online payments. Web subscriptions use Stripe billing; subscriptions purchased through Apple or Google are managed through that store. See Pricing and checkout for the applicable terms.

Bookings from a client you brought yourself have no BurgundyBlend introduction fee. If The Chair introduced that client to your business, the applicable Chair introduction fee continues on their later bookings with you. Ask quote bookings have their own flat fee. These fees are separate from your subscription and online card processing; you do not need to calculate the attribution yourself.

All three plans include a business profile, booking calendar, your own booking link, deposit collection and reminders. Starter is designed for a solo professional; Grow adds capacity for more services and team members plus featured discovery placement; Pro adds higher limits and supports up to three locations. Compare the current service, staff, photo and video limits on Pricing. Your subscription provider confirms price, eligibility and renewal terms before purchase.

Online deposits must be large enough to cover payment processing and any applicable introduction fee. The minimum therefore depends on your deposit percentage and booking source. BurgundyBlend checks the amount when you save a service or send a quote. A zero-deposit service does not have an online-payment minimum; it is paid directly to the business.

BurgundyBlend does not take a percentage commission on the service price. Businesses pay a subscription and applicable flat introduction fees: currently $3.00 for Chair-introduced bookings and $4.00 for accepted Ask quote bookings. Online card processing is separate. Direct bookings brought through your own link have no BurgundyBlend introduction fee.

BurgundyBlend does not add a customer booking surcharge. Review the service total, any disclosed taxes, the amount collected online and the balance due before confirming. Applicable BurgundyBlend introduction fees are charged to the business rather than added as a customer booking fee.

Stripe verifies the identity and payment details you submit. Timing varies, and Stripe may request more information. Open Payouts in your business dashboard to complete any outstanding requirements and refresh the saved status. BurgundyBlend approval and Stripe verification are separate checks; neither guarantees a bank payout date.

Collecting a deposit, releasing it for the appointment and receiving it in your bank are separate steps. Once the appointment qualifies for release, the net amount moves through Stripe, subject to refunds, disputes, account requirements and any applicable deductions. Bank arrival depends on Stripe and your bank. Check Payouts in your dashboard for status; a connected account does not mean funds have already reached your bank.

Online deposits are processed through Stripe and held in the BurgundyBlend booking flow until the appointment qualifies for release or refund. Completing an appointment does not mean an immediate bank transfer. Cancellation and refund terms are shown before booking; applicable payment processing and introduction fees are handled separately.

Each business sets its own policy within our limits, a notice window (24 or 48 hours) and whether the deposit is refundable, and you always see the exact policy before you confirm a booking. In general: if the business cancels, your deposit is refunded in full with no charge. If you cancel with at least the required notice and the deposit is refundable, it is refunded automatically to your original payment method, less the actual card processing cost on your online payment, capped at the amount paid. The exact cost is not known before the card payment settles and is not a fixed cancellation fee. If you cancel late, no-show, or the business has set a non-refundable deposit, the deposit is kept to protect the professional's time. The same rules apply to the entire amount collected online, including a 100% upfront payment. Payments made directly to the business must be handled with that business. Eligible refunds are returned to the original payment method. Processing and bank arrival times vary. Check your booking status and contact support if a refund has failed or has not arrived.

Yes. You choose a 24- or 48-hour notice window and whether on-time customer cancellations are refundable. Late cancellations and no-shows are not refunded, and a non-refundable deposit is kept on any customer cancellation, so the deposit is released to you as usual. If you cancel the appointment, the customer is always refunded in full, and the card processing on that deposit is deducted from your next payout, because the card networks do not return it to us. When the customer cancels, that cost comes out of their refund instead, never off you. The policy is shown to the customer before booking and applied automatically.

If you collect online deposits, open Payouts in your BurgundyBlend web dashboard and complete the secure Stripe onboarding steps, including any identity and bank information Stripe requires. You may be taken to a Stripe-hosted page and then returned to BurgundyBlend. If a setup link expires, resume from Payouts. Businesses that take no online deposit do not need Stripe setup for those bookings.

You do not need a card reader for the BurgundyBlend deposit. We collect that online when the client books. You collect the remaining balance directly at the appointment however you prefer: cash, e-transfer, or your own card reader. You keep everything collected at the appointment and handle taxes on that balance your own way.

If an appointment did not meet your expectations, the best step is to leave an honest review on the professional's profile. Reviews keep the community trustworthy and help great pros stand out. For safety concerns or anything serious, contact us at support@burgundyblend.com.

Your business needs BurgundyBlend approval, an eligible active plan and an enabled listing. If you collect online deposits, Stripe setup must also be ready. Customers need an active service and saved opening hours, plus team schedules where required, to book a time. Your dashboard checklist shows what is complete, waiting or still needs attention. Paying for a plan does not approve your listing. Refresh the dashboard after completing a step; there is no need to restart the app.

Businesses can choose no deposit, 10%, 20%, 50% or 100%, subject to payment minimums. A deposit is credited towards the service total. At 100%, the service is paid in full online; at 0%, payment is arranged directly with the business. The Chair and quoting on The Ask have additional eligibility requirements, including an adequate deposit, so a zero-deposit business may not qualify for those features.

Start on the website: create your account, add your business profile and choose a plan. Your web dashboard guides you through services, hours, team schedules when needed and Stripe setup if you collect deposits. Submit your business for review when your hours and plan are confirmed. Paying for a subscription does not automatically approve your listing. No app download is required; the native apps can be used with your account later.

Eligible new businesses can try Starter free for 14 days. A card is required for the web trial. After the trial, Starter renews at $9.99 CAD a month, plus applicable tax, unless cancelled before renewal. Checkout confirms eligibility and renewal terms. Card processing and applicable booking fees are separate. Cancel using the provider you subscribed through. Grow and Pro have no default free trial; a targeted promotion has its own eligibility, duration and renewal terms.

Yes. Create your account and onboard in your browser, then sign in at app.burgundyblend.com and open Manage. You can manage services, prices, hours, your team and bookings, complete Stripe payout setup, and review your subscription. Manage web subscriptions through web billing; Apple and Google subscriptions remain managed through the store you used. An app download is optional.

Yes. Eligible confirmed appointments have a private booking conversation for practical details such as arrival instructions or preparation. Open the booking to see whether messaging is available. The thread is tied to that appointment, with access and closing rules enforced by BurgundyBlend; it is not an unrestricted social inbox. You can message from your booking in the web app or supported iOS and Android versions.

You can use the booking conversation for appointment details instead of sharing a personal number in the chat. Check the contact information you choose to publish on your business profile separately. Owners and authorised assigned professionals can access the relevant booking thread; clients and staff do not gain access to unrelated conversations.

Yes. Post a request saying what you want, roughly what you want to spend and when you are free, and professionals near you who do that kind of work can send you a price. Each one sends a single quote and none of them can see what the others offered, so you get their real number rather than whoever was willing to go lowest in public. You see their work, their price and the exact time they are offering. Choose one and complete the booking flow, including any required deposit, to confirm the appointment at that price. Nothing happens to the quotes you did not take. Your request shows your first name and your general area, never your exact address or your contact details. Open The Ask in BurgundyBlend, signed in with your account.

Open The Ask in your business workspace to see requests in your saved categories and area, including while you finish setup. Sending a quote requires the relevant service, booking and payment eligibility. Your price and appointment time are private: other professionals cannot see your quote. The client must complete the booking and any required deposit to confirm. Accepted-quote bookings carry a flat $4.00 fee plus applicable card processing. Pro gets immediate access to new requests, Grow after ten minutes and Starter after twenty minutes.

Export your contacts as a CSV, then open Import & export in your BurgundyBlend web dashboard. Preview valid rows, duplicates and conflicts before applying the import. Each location supports up to 5,000 imported client contacts. Importing contacts does not create BurgundyBlend accounts or transfer payment cards, subscriptions or appointment history. Review your permission to transfer those details before importing; a completed import can be undone as a job.

Yes, where your plan supports the team access you need. Invite a professional from Your team; they sign in using their own verified account. Their workspace is limited to the bookings and tools their role permits. Staff access does not grant control over payouts, subscriptions or unrelated staff records. Owners can revoke login access without deleting booking history.

Subscription cancellation and account deletion are separate. Deletion disables account access and takes down the public listing, but some booking, payment, dispute, consent and security records may be retained for legal, accounting, fraud-prevention or unresolved matters. Deleting the account does not cancel an Apple, Google or Stripe subscription; stop renewal with that provider separately. Read the deletion and privacy pages for the current scope and retention terms. Read what account deletion does

Pro supports up to three locations under one subscription. Each location keeps its own address, services, hours, team and payout setup. Choose the location you want to manage in the dashboard. Adding a location does not automatically approve it or verify its Stripe account. Contact support@burgundyblend.com if you need help with a larger setup.

Nearby discovery uses the location available to BurgundyBlend and may expand the search when local results are limited. Featured placement and your filters can also affect what appears first. Check the address and distance before booking, and use search or categories to narrow the results.

Yes. When you book, you get an email confirming your appointment with a full breakdown: the deposit you paid, the balance due at your appointment, and the business's cancellation policy. If the business records your final total after your visit, you also get a receipt showing what you paid online, what you paid in person, and the total. The balance is paid directly to the business, so any question about that amount is best raised with them.

Businesses can join in Canada and the United States. Available professionals and services vary by area. Allow location access or use search to explore the current marketplace. If local supply is limited, nearby discovery may show businesses farther away; check the location before booking.

BurgundyBlend is available on Google Play for Android. You can also use the web app in any browser.

Your storefront link opens in a browser. Direct-link customers can use guest booking by verifying their email and completing the required booking and payment steps. No app download is required. A guest booking does not automatically create a BurgundyBlend account.

Your dashboard shows Profile under review once your application has been submitted. You can continue adding services, photos, hours and team information, and complete Stripe setup if you take deposits. We will email you when the review is complete. There is no guaranteed approval time, and your listing remains unavailable to customers until the required checks are met.

Use a Stripe promotion code in secure checkout for a web subscription. Apple offer codes are redeemed through Apple, and Google offers through Google; codes do not automatically transfer between providers. Confirm the selected plan, free or discounted period, renewal price and eligibility before accepting. A three-month Grow promotion is a targeted offer, not the standard trial for every account.

Subscription cancellation, account deletion and appointment cancellation are separate actions. Use your original billing provider to stop subscription renewal and check the displayed access end date. Review upcoming bookings separately and contact support if you need help winding down. Use the account-deletion flow only if you intend to request deletion under the retention terms.

Trends are editorial inspiration drawn from published sources. They are refreshed on a daily schedule and can be reorganised to show different categories; they are not a promise that people nearby are requesting those services. Use actual requests in The Ask to see what customers are asking for.

An internet connection is needed to check current availability, confirm a booking and complete any online payment. Content you can still see during a connection problem is not proof that a booking succeeded. Reconnect and check Bookings before trying a payment again; contact support if you are unsure about a charge.