Your data
Delete your account
You can delete your BurgundyBlend account at any time, from inside the app or by asking us. This page explains both routes and is honest about the one thing we cannot remove.
Deleting it yourself
This is the fastest route and takes effect immediately.
- 1
Open BurgundyBlend and sign in.
- 2
Go to Profile, then Settings.
- 3
Choose Delete account and confirm.
If you cannot get into the app
Uninstalled it, changed phone, or cannot sign in? Email us from the address on the account and we will delete it for you.
Put “Delete my account” in the subject. We will confirm it is you before deleting anything, and we aim to complete the request within 30 days. If we need to verify your identity we will ask, and we will not ask for a password.
What is removed
- Your sign-in account, so the email and password no longer work.
- Your name, email address, phone number and any contact details on your profile.
- Saved-card references are removed and we request deletion of the customer payment vault held by Stripe. Provider failures may require follow-up; Stripe retains financial history under its own obligations.
- Your favourites, saved clips, search history and notification tokens.
- If you run a business: your listing is taken down and supported personal and contact fields are cleared, subject to retained financial and legal records.
- Private staff contact records held for your business are included in the cleanup; contact support if a provider or cleanup failure needs follow-up.
What we keep, and why
Saying “we delete everything” would be simpler and it would not be true. Some records survive, each for a reason we can explain.
Records of bookings that involved money
A booking with a deposit is a financial transaction between you and a business. Both sides need the record for refunds, disputes and tax, and neither side can unilaterally erase the other’s copy. These are kept without your contact details attached.
Reviews you left
A review belongs to the business it was written about as much as to the person who wrote it, and removing them retroactively would misrepresent that business’s history. They stay, detached from your name. Ask us if you want a specific review removed and we will look at it.
A Stripe payout account that has processed money
Stripe retains payment and verification records under its own legal and record-keeping obligations. A payout account may need to remain associated with financial history. We attempt to remove an unused payout account where Stripe permits it.
Subscriptions and retained records
Cancel any subscription with the provider that billed you before deleting your account. For a web subscription, use Manage billing in the web app; for Apple or Google purchases, use that store's subscription settings. Account deletion does not itself cancel billing. If you cannot access billing management, contact support.
Booking, payment, subscription, invoice and related audit records are retained where needed for applicable tax, accounting, payment disputes or legal holds. Canadian tax records generally require at least six years after the relevant tax year; other periods depend on the record and jurisdiction. This is not a promise of automatic deletion on a fixed anniversary. We minimise retained personal information where possible.
Reviews stay for as long as the business they were written about is listed, detached from your name. Account deletion initiates the supported cleanup; financial or legal retention and provider failures can require further handling. Contact support about information that you believe remains incorrectly associated with you.
For the full picture of what we collect and how long we hold it, see our Privacy Policy.